Refund and Returns Policy

Last Updated: October 2, 2026 Effective Date: October 2, 2026

At Mountain Bookshop, we want every order to arrive as expected and every purchase to feel worthwhile. This Return & Refund Policy explains when physical products purchased from our online store may be returned, how to start a return, who is responsible for return shipping, and how approved refunds are processed.

This policy applies to purchases made through https://mountain-bookshop.com/. It should be read together with our Shipping Policy, Payment Policy, Privacy Policy, and Terms of Service.

Quick Reference

Return window: 14 calendar days from the date your order is delivered.
Eligible items: Physical products that are unused, unread where applicable, undamaged, and returned in their original condition.
Change-of-mind returns: Accepted within the return window when the item meets the return conditions; the customer is responsible for return shipping.
Damaged, defective, or incorrect items: Contact us as soon as possible. When the issue is confirmed to be our error or carrier damage, we will provide an appropriate remedy, which may include a replacement or refund.
Refund processing: Approved refunds are processed within 7 business days after the returned item is received and approved. Your bank or payment provider may take additional time to post the funds.
Return authorization: Please contact us before sending anything back. We cannot guarantee processing for unauthorized returns.

1. Return Eligibility and Time Frame

You may request a return within 14 calendar days of delivery. To be eligible, the product must be returned in the same condition in which it was received, subject to reasonable inspection.

Eligible physical products generally must be:

Unused and undamaged.
Unread and free of writing, highlighting, stains, creases, or other customer-caused damage, where applicable.
Complete, including all original parts, accessories, inserts, packaging, and documentation that came with the product.
Accompanied by an order number, receipt, packing slip, or other proof of purchase.

A product that has been used, altered, damaged after delivery, or returned incomplete may be refused or may receive a reduced refund to the extent permitted by applicable law.

2. Items Not Eligible for Return

The following items are not eligible for return unless they arrive damaged, defective, or materially different from the product ordered:

Digital products, ebooks, or other downloadable content after access or download has been provided.
Gift cards, except where a refund is required by applicable law.
Items identified as Final Sale at the time of purchase.
Personalized, customized, or special-order products when the product page states that the item is final sale.
Sealed products that have been opened where health, safety, licensing, or product integrity makes a return inappropriate.
Products that are returned used, marked, altered, incomplete, or damaged through customer handling beyond reasonable inspection.

Any return exclusion will be disclosed on the applicable product page or at checkout when relevant.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us promptly at support@mountain-bookshop.com or (209 ) 532-6117. Please include your order number and clear photographs of the product and packaging when possible.

Do not discard the original packaging until we have completed our review. We may need photographs or other information to investigate a shipping or fulfillment issue.

If we confirm that the product was damaged in transit, defective on arrival, or incorrectly shipped, we will offer an appropriate remedy, which may include:

A replacement of the same item, if available; or
A full refund to the original payment method when a replacement is unavailable or not appropriate.

For confirmed errors or damage, Mountain Bookshop will provide return instructions and will not require you to pay the return shipping cost for the approved remedy.

4. How to Start a Return

Step 1 — Contact Us

Email support@mountain-bookshop.com or call (209) 532-6117 within 14 calendar days of delivery. Please provide your name, order number, the item you want to return, and the reason for the return.

Step 2 — Receive Return Instructions

Our support team will review your request and provide return instructions. Please do not send the item to our business address until we confirm the correct return method and destination.

Step 3 — Package the Item Securely

Use suitable packaging to protect the product during shipment. Include your order information inside the package. We recommend using a trackable shipping service and retaining the tracking information.

Step 4 — Send the Return

Ship the package using the instructions provided by our team. The customer is responsible for the package until it is delivered to the return destination unless the return is being handled under a prepaid label provided by Mountain Bookshop.

5. Return Shipping Costs

For a return based on a change of mind, ordering the wrong item, or another reason that is not caused by Mountain Bookshop, the customer is responsible for return shipping costs.

For a damaged, defective, or incorrect item confirmed to be our error, Mountain Bookshop will provide return instructions and cover the approved return shipping cost.

Original outbound shipping charges are non-refundable for change-of-mind returns. If the return is required because of our error or a confirmed damaged or defective item, we will refund the applicable original shipping charge when required by applicable law.

6. Refund Processing

After a returned item is delivered, we will inspect it to confirm that it meets the conditions in this policy. Approved refunds are processed within 7 business days after the return is received and approved.

Refunds are issued to the original payment method used for the purchase. We cannot send a refund to a different card, account, or payment method unless required by applicable law or agreed with you in writing.

Your bank, card issuer, or PayPal may need additional time to post the refund to your account. Mountain Bookshop does not control the processing time of your financial institution.

If a return does not meet the eligibility requirements, we will contact you with the reason. We may return the item to you at your expense or, where permitted by law, decline the refund.

7. Exchanges

We do not promise a direct exchange for every product because inventory can change quickly. If you need a different item, you may request an eligible return and place a new order after the return is approved.

For an incorrect, damaged, or defective item, we will first try to provide a replacement when the same item is available. If it is not available, we will issue an approved refund.

8. Order Cancellations

Cancellation requests must be submitted within 24 hours of placing your order by contacting support@mountain-bookshop.com. We will make every reasonable effort to cancel the order before it enters fulfillment, but cancellation cannot be guaranteed once the order has been processed or shipped.

Orders that have already shipped cannot be cancelled through the order system. You may request an eligible return after delivery under this policy.

9. Contact Information

Questions about this policy or a return should be directed to:

MOUNTAIN BOOKSHOP, LLC 13769 Mono Way, Suite I Sonora, CA 95370, United States

Email: support@mountain-bookshop.com Phone: (209) 532-6117 Support Hours: Monday–Saturday, 10:00 AM–5:00 PM Pacific Time Website: https://mountain-bookshop.com/

10. Policy Changes

We may update this Return & Refund Policy when our products, operations, payment systems, or legal requirements change. The latest version will be posted on this page with a new “Last Updated” date. The version in effect at the time of your purchase will generally apply to that purchase, unless a different result is required by applicable law.