Last Updated: October 2, 2026 Effective Date: October 2, 2026

Mountain Bookshop is committed to preparing and shipping your order clearly and reliably. This Shipping Policy explains where we ship, how long orders take to process and travel, what shipping costs apply, and what to do if an order is delayed, damaged, or appears to be lost.

This policy applies to purchases made through https://mountain-bookshop.com/ and should be read together with our Return & Refund Policy, Payment Policy, Privacy Policy, and Terms of Service.

Quick Reference

• Shipping destination: United States only.
• Order processing: 1–3 business days.
• Estimated transit time: 5–10 business days after processing is complete.
• Estimated total delivery time: Approximately 6–13 business days, excluding weekends, holidays, and carrier delays.
• Standard shipping: $6.90 USD for qualifying orders under $99.
• Free shipping: Orders with a merchandise subtotal of $99 or more qualify for free standard shipping.
• Tracking: Tracking information is provided after the order has shipped when available from the carrier.

1. Shipping Destinations

We currently ship online orders to addresses within the United States.

We do not currently offer international shipping. Orders submitted with an international destination may be cancelled and refunded if we are unable to fulfil them.

2. Shipping Rates

Standard shipping is $6.90 USD for qualifying orders with a merchandise subtotal under $99.

Orders with a merchandise subtotal of $99 USD or more qualify for free standard shipping. The qualifying subtotal is calculated before shipping charges and applicable taxes, unless the checkout page states otherwise.

The shipping charge shown at checkout is the final shipping charge for the selected order unless you change the order details before completing payment.

3. Order Processing Time

Please allow 1–3 business days for us to receive, review, pack, and prepare your order for shipment.

Processing time begins after the order has been successfully submitted and payment authorization has been received. Orders placed outside our normal support hours, on weekends, or on U.S. holidays may begin processing on the next business day.

Processing time is separate from transit time. The 5–10 business-day transit estimate begins after the order leaves our fulfilment process.

4. Transit and Delivery Estimates

After processing, standard orders generally require an estimated 5–10 business days in transit. The total estimated delivery time is therefore approximately 6–13 business days from order placement, depending on when the order is placed and the carrier’s operations.

All delivery timeframes are estimates and are not guaranteed delivery dates. Actual delivery may be affected by weather, carrier delays, peak-season volume, address issues, service interruptions, or other circumstances outside our reasonable control.

5. Shipment Confirmation and Tracking

When your order has shipped, we will send a shipment confirmation to the email address provided at checkout. When tracking is available, the confirmation will include the carrier’s tracking number or tracking link.

Tracking information may take time to activate after the carrier receives the package. If the tracking page does not update immediately, please allow additional time for the first scan.

6. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review the following before placing your order:

• Recipient name.
• Street address, apartment, unit, or suite number.
• City, state, and ZIP code.
• A current email address and phone number for delivery-related communication.

If an order is returned because the address was incomplete or incorrect, we will contact you to discuss available options. Additional shipping charges may apply to a re-shipment.

Please contact us immediately if you notice an address error. We will try to update the address before shipment, but we cannot guarantee changes after an order has entered fulfilment or been handed to the carrier.

7. Delayed, Lost, or Missing Packages

If your order is delayed, first review the tracking information in your shipment confirmation. If the estimated transit period has passed or the tracking status has not changed for an extended period, contact us at support@mountain-bookshop.com with your order number and tracking information.

If a package is marked as delivered but you cannot locate it, please check with household members, neighbours, building management, and the carrier. Contact us as soon as possible so we can help investigate the delivery status.

When a shipment is confirmed to be lost in transit, Mountain Bookshop will work with the carrier and will offer a replacement when the item is available or an appropriate refund when a replacement is not available. The resolution may depend on the carrier investigation and the circumstances of the shipment.

8. Damaged Orders

If your order arrives damaged, please take photographs of the outer packaging, internal packaging, shipping label, and the product. Contact us promptly at support@mountain-bookshop.com or (209 ) 532-6117 with your order number and photographs.

Please keep the original packaging until we tell you that it is no longer needed. We may need it to investigate a carrier claim. Confirmed damaged or defective products are handled under our Return & Refund Policy, and we will provide the appropriate return instructions.

9. Carrier Delays and Events Outside Our Control

Mountain Bookshop is not responsible for delays caused by events outside our reasonable control, including severe weather, natural disasters, carrier service interruptions, public emergencies, inaccurate address information, customs or government restrictions, or unusually high shipping volume.

A delay does not automatically cancel an order or create a right to a refund of shipping charges. If a shipment is confirmed lost or the order is otherwise eligible for a remedy, we will work with you under this policy and our Return & Refund Policy.

10. Contact Information

For shipping questions, delivery updates, or help with a delayed package, please contact:

MOUNTAIN BOOKSHOP, LLC 13769 Mono Way, Suite I Sonora, CA 95370, United States

Email: support@mountain-bookshop.com Phone: (209) 532-6117 Support Hours: Monday–Saturday, 10:00 AM–5:00 PM Pacific Time Website: https://mountain-bookshop.com/

11. Policy Changes

We may update this Shipping Policy when our shipping services, rates, destinations, or operating procedures change. The current version will be posted on this page with an updated “Last Updated” date.